Privacy Policy

1. Parties and objects to the contract

TRENZAR (Hereinafter "TRENZAR" or the "Data Controller")

Chaussée de Waterloo 427 1050 Ixelles

ECB/VAT: BE0798.574.670

Email: violeta.guerrero@vg-interiors.com

Phone: +32 470 59 87 13

TRENZAR adopts this Privacy Policy. Its purpose is to inform users in a transparent manner about how personal data is collected and processed on the website which can be found at the following address: http://www.trenz-ar.com, ( hereinafter the "Site").

The term "User" refers to any user, natural or legal person, who visits the site or communicates in any way whatsoever with the site.

TRENZAR determines all the technical, legal and organizational means and purposes for the processing of Users' personal data.

TRENZAR undertakes to take all necessary measures to ensure that the processing of personal data is carried out in accordance with the law of 30 July 2018 relating to the protection of natural persons with regard to the processing of personal data (ci -after the "Law") and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of this data and repealing Directive 95/46/EC (hereinafter the "Regulation").

TRENZAR is free to choose any natural or legal person who processes the personal data of Users at its request and on its behalf (hereinafter the "Subcontractor"). In this case, TRENZAR undertakes to select a Subcontractor who provides sufficient guarantees as to the technical and organizational security measures for the processing of personal data, in accordance with the Law and the Regulations.

2. Processing of personal data

The use of the site by Users may lead to the disclosure of personal data. The processing of this data by TRENZAR, as controller, or by service providers acting in the name and on behalf of TRENZAR act in accordance with the Law and the Regulations.

Personal data is processed by TRENZAR in the following manner: Use of cookies, Newsletter subscription form, Automated procedure, Free content sharing

3. Purpose of processing personal data

In accordance with article 13 of the Regulation, the purposes of the processing of personal data are communicated to the User. The objectives of TRENZAR are: Sending and tracking orders and invoicing, Possible sending of free samples or the offer of services on more favorable terms, Answering user questions, Compiling statistics, Improving the quality of the website and its products and/or services.

4. Personal data likely to be processed

The User accepts that, when visiting and using the Site, TRENZAR collects and processes the following personal data, in accordance with the terms and principles described in this privacy policy:

Basic identification information such as name, surname, address, Age, place and date of birth, Location data, User's domain including IP address, L e-mail address of the user if the latter has entered it beforehand, Information relating to the pages visited by the user on the site, Any information voluntarily provided by the user

5. Authorization

By accessing and using the Site, the User declares that he gives his free, specific, informed and unambiguous consent to the processing of his personal data, after having read the content of this privacy policy.

Consent is given by the affirmative action in which the User checks the privacy policy box. This consent is an essential condition to perform certain actions on the Site or to allow the User to enter into a contractual relationship with TRENZAR. Any agreement between TRENZAR and a User regarding the services and goods offered on the Site is subject to the User's acceptance of the Privacy Policy.

The User accepts that, in accordance with the terms and principles set out in this privacy policy, the Data Controller collects and processes his personal data entered on the site or through other services offered by TRENZAR.

The User has the right to withdraw his consent at any time. Withdrawal of consent does not affect the lawfulness of previous processing based on prior consent.

6. Duration of retention of users' personal data

In accordance with article 13, paragraph 2, of the Regulation and of the Law, the data controller only stores personal data for as long as is reasonably necessary for the purposes for which they are processed.

This duration is in any event less than: More than 10 years

7. Recipients of data and disclosure to third parties

Personal data may be transferred to employees, employees, subcontractors or suppliers of TRENZAR who offer appropriate guarantees for data security and who cooperate with TRENZAR when placing products on the market or providing services. . They act under the direct authority of TRENZAR and are responsible for the collection, processing or outsourcing of this data.

In any case, the recipients of personal data comply with the content of this privacy policy. TRENZAR ensures that they process this data only for the intended purpose and in a discreet and secure manner.

In the event that the data is shared with third parties for direct marketing or prospecting purposes, the user will be informed before giving his consent to the use of his personal data.

8. User Rights

The User may exercise his rights at any time by sending an e-mail to the following address: violeta.guerrero@vg-interiors.com, or a letter by post, accompanied by a copy of his identity card, at the following address: Chaussée de Waterloo 427 1050 Ixelles.

a) Right of access

In accordance with Article 15 of the Regulations, TRENZAR guarantees the User's right of access to his personal data. This concerns the following personal data and information:

• the categories of personal data concerned;

• the recipients or categories of recipients to whom the personal data have been or will be communicated, as well as recipients established in third countries or international organizations;

• as far as possible, the proposed retention period for the personal data or, if this is not possible, the criteria on the basis of which this period will be determined;

• the existence of an automated decision-making process, including profiling (as referred to in Article 22(1) and (4) of the Regulation) and relevant information on the underlying logic, as well as the importance and the likely impact of such processing for the data subject.

The controller may charge a reasonable fee for the administrative costs of additional copies requested by the user.

If the user submits this request electronically (for example by e-mail), the data will be provided in electronic form and for general use, unless the user requests otherwise.

The copy of his data will be sent to the user at the latest within one month of receipt of the request.

b) Right to change

TRENZAR guarantees the User the right to rectify and delete the personal data he has.

In accordance with Article 16 of the Regulations, inaccurate, imprecise or irrelevant data may be rectified or deleted at any time. The user will first make the necessary changes himself from his user account. If it is not possible to carry out these steps independently, the User may submit a request to TRENZAR.

In accordance with Article 19 of the Regulation, the Data Controller notifies any rectification to each recipient of personal data, unless such notification proves impossible or involves a disproportionate effort. The data controller provides the data subject with information about these recipients if he so requests.

c) Right to erasure

In the cases mentioned in Article 17 of the Regulations, the user has the right to obtain the deletion of his personal data as soon as possible.

Where the Data Controller has made personal data public and is required to delete it under the preceding paragraph, it shall take reasonable steps to inform recipients of such personal data that the data subject has requested deletion. of such data or a copy or reproduction thereof. It does so taking into account the technical means available and the costs of implementation.

The two preceding paragraphs do not apply if the processing is necessary for:

• exercise of the right to freedom of expression and information;

• compliance with a legal obligation to process under Union law or the law of the Member State of the controller;

• a mission carried out in the public interest or in the exercise of official authority vested in the controller;

• the establishment, exercise or defense of legal claims.

In accordance with Article 19 of the Regulation, the Data Controller notifies each recipient of personal data of the erasure of this data or the limitation of its processing, unless this notification proves impossible or involves a disproportionate effort. . The Data Controller provides the data subject with information about these recipients if he so requests.

d) Right to restrict processing

In the cases referred to in Article 19 of the Regulations, the User has the right to limit the processing of his personal data.

In accordance with Article 19 of the Regulation, the data controller informs each recipient of personal data of the limitation of the processing carried out, unless this notification proves impossible or involves a disproportionate effort. The data controller provides the data subject with information about these recipients if he so requests.

e) Right to data transferability

In accordance with Article 20 of the Regulation, users have the right to receive their personal data from TRENZAR in a structured, commonly used and machine-readable format. In the cases provided for by the regulations, users have the right to transfer this data to another data controller without TRENZAR opposing it.

When the User exercises his right to data portability in accordance with the previous paragraph, he has the right to have personal data transferred directly from one controller to another, insofar as this is technically possible.

The exercise of the right to data portability is without prejudice to the right to erasure of data.

This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

The right to data portability does not affect the rights and freedoms of third parties.

f) Right to object and automated individual decision-making

The user has the right at any time to object to the processing of his personal data due to his particular situation, as well as to the automation of data by TRENZAR. In accordance with Article 21 of the Regulations, TRENZAR will then no longer process personal data. This opposition will not be heard if there are legitimate and compelling reasons for the treatment, which prevail over the interests, rights and freedoms of the user, or for the recognition, exercise or defense of legal rights.

When processing personal data for prospecting purposes, the user has the right to object at any time to the processing of his personal data. This also applies to profiling, insofar as it relates to this prospecting.

If the data subject objects to the processing for prospecting purposes, the personal data will no longer be processed for this purpose.

g) Right of complaint

The User has the right to complain about the processing of his personal data by TRENZAR to the data protection authority, competent for Belgian territory. Further information is available on the website: https://www.gegevensbeschermingsautoriteit.be/.

Complaints can be filed at the following addresses:

Data Protection Authority

Drukpersstraat 35, 1000 Brussels

Such. + 32 2 274 48 00

Fax. + 32 2 274 48 35

Email: contact@apd-gba.be

The User may also file a complaint with the court of first instance of his place of residence.

9.Cookies

The site uses cookies to distinguish the different Users of the site. This makes it possible to offer Users a better browsing experience, as well as to improve the site and its content.

a) General principles

A "Cookie" is a file that is placed temporarily or permanently on the User's hard drive when consulting the site. This is done with a view to a future visit to the site. Thanks to Cookies, the server recognizes the User's computer.

Cookies may also be installed by third parties with whom TRENZAR cooperates.

Some Cookies used by TRENZAR are necessary for the proper functioning of the Site, others are necessary to improve the User's experience.

The User can modify or deactivate cookies by configuring their browser.

By using the Site, the User expressly accepts the management of cookies as described in this article.

b) Types of cookies and objectives pursued

Different types of cookies are used by TRENZAR on the site:

• Technical Cookies: they are necessary for the operation of the Site, allow the communication of the data entered and are intended to facilitate the navigation of the User;

• Statistical and public cookies: these cookies allow the recognition of the User and are used to count the number of Users of the Site over a certain period of time. As they also indicate browsing behavior, they are an effective way to improve the User's browsing experience by displaying proposals and offers that may be of interest to them. They also allow TRENZAR to identify and correct website malfunctions;

• Functional cookies: these cookies facilitate the use of the Site by preserving certain choices that you have made (for example, the user name or the language);

- Tracking cookies: TRENZAR uses tracking cookies via Google Analytics, to measure the interaction of Users with the content of the Site and to produce anonymous statistics. These statistics allow TRENZAR to improve the Site. Google supports the explanation of these cookies at: http://www.google.nl/intl/en_uk/policies/privacy/

c) Duration of storage of cookies

Cookies are kept for the time necessary to achieve the intended purpose. The cookies that may be stored on the User's hard drive and the storage period of these Cookies are as follows: for 1 year

d) Cookie management

If the User does not want the website to place Cookies on his hard drive, he can easily manage or delete them by adjusting his browser settings. Thanks to the programming of the browser, the user can also receive a notification when a website uses Cookies and thus decide to accept or refuse them.

If the User deactivates certain Cookies, he accepts that the Site may not function optimally. Certain parts of the Site may not be usable or only partially so.

If the User wishes to manage and/or delete certain Cookies as permitted by this right, he can do so via the following link:

• Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

• Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq

• Chrome: https://support.google.com/accounts/answer/61416?hl=fr

• Firefox: https://support.mozilla.org/fr/kb/enable-disable-cookies-preferences

• Safari: https://support.apple.com/kb/ph21411?locale=fr_CA

If the User refuses to authorize the use of Google Analytics Cookies, he is invited to configure his browser on the following site: http://tools.google.com/dlpage/gaoptout

10. Limitation of liability of the responsible party

The Site may contain links to other third-party Sites unrelated to TRENZAR. The content of these Sites and compliance with the Law and Regulations are not the responsibility of TRENZAR.

The holder of parental authority must give explicit consent to minors under 16 to disclose information or personal data on the site. TRENZAR strongly encourages persons exercising parental authority over minors to promote responsible and safe use of the Internet. The Data Controller cannot be held responsible for the collection and processing of information and personal data of minors under the age of 16 who have not received effective parental consent from their legal parents, nor for incorrect data - such as the age - entered by minors. Under no circumstances will personal data be processed by the data controller if the User indicates that he is under 16 years of age.

TRENZAR is not responsible for loss, damage or theft of personal data due to the presence of viruses or after computer attacks.

11. Safety and security

The Data Controller takes organizational and technical measures to ensure an appropriate level of security for the processing and collection of data. These security measures depend on the implementation costs related to the nature, context and purposes of the processing of personal data.

The Data Controller uses computer industry standard encryption technologies when transferring or collecting data on the Site.

12. Modification of the privacy policy

TRENZAR reserves the right to modify this privacy policy in order to comply with legal obligations. The user is therefore requested to consult the privacy policy regularly in order to be informed of any changes and modifications. These changes will be posted on the site or sent by e-mail to guarantee their application.

13. Applicable law and competent jurisdiction

This privacy policy is governed solely by Belgian law. Any dispute will be submitted to the courts having jurisdiction in the jurisdiction of the place where the registered office of TRENZAR is located.

14.Contact

For any questions or complaints regarding this Privacy Policy, the User can contact the Data Controller on our website: violeta.guerrero@vg-interiors.com.

Date of last update: April 1, 2023